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Companions & Homemakers

Document ID: A7053-0H4U Posted on: 02/06/2013 Job Type: Regular

Job Schedule:Full-time
Hourly Wage: $15 -- $17

Call Center Representative

Companions & Homemakers, Connecticut's leading provider of home care for older adults, is seeking a Call Center Representative to join our team in the Litchfield Office. This is a full-time hourly position, with opportunity for rapid advancement, and includes competitive wages, excellent health coverage benefits, 401K, merit-based discretionary bonuses and paid training.

Please note: Heavy call volume. Applicant must be able to multi-task and prioritize. Our environment is different than that of a typical call-center environment. We treat each person who calls us with special care and consideration. We do not "time" our calls and expect our Representatives to be patient and thorough with each caller; no scripts since each caller has a unique situation that we are committed to accommodate and service.

Job Title: Call Center Representative


-Responding to client and caregiver calls in a timely manner

-Developing and maintaining complex service schedules using propriety scheduling system

-Coordinating coverage for elderly clients

-Handling client and caregiver issues and concerns



-Ability to identify problems and solve complex issues

-Ability to respond promptly to client and family needs

-Ability to focus, follow through and complete tasks in an environment that requires significant multi-tasking

-Strong customer service skills with a professional phone presence

-Ability to adjust schedule accordingly as needs require


CT DCP HCA 0000101