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Companions & HomemakersDocument ID: A7175-0SDX Posted on: 05/03/2013 Job Type: Regular
Hourly Wage: $15 -- $17
Customer Service Representative
Companions & Homemakers, Connecticut's leading provider of home care for older adults, is seeking a Call Center Representative to join our team based in the Farmington Office. This is a full-time hourly position that includes competitive wages, excellent health coverage benefits, 401K, merit-based discretionary bonuses and paid training.
We have multiple shifts available that include
Friday-Monday 12pm-10pm and 9:30am-7pm (Tues, Wed, Thurs off)
Please note: Heavy call volume. Applicant must be able to multi-task, work well under pressure and prioritize. Our environment is different than that of a typical call-center environment. We treat each person who calls us with special care and consideration. We do not "time" our calls and expect our Representatives to be patient and thorough with each caller; no scripts since each caller has a unique situation that we are committed to accommodate and service.
Job Title: Call Center Representative
-Responding to client and caregiver calls in a timely manner
-Developing and maintaining complex service schedules using propriety scheduling system
-Coordinating coverage for elderly clients
-Handling client and caregiver issues and concerns
-Ability to identify problems and solve complex issues
-Ability to respond promptly to client and family needs
-Ability to focus, follow through and complete tasks in an environment that requires significant multi-tasking
-Strong customer service skills with a professional phone presence
-Ability to adjust schedule accordingly as needs require
PLEASE INCLUDE A COVER LETTER AND SALARY REQUIREMENTS, SHIFT YOU ARE INTERESTED IN, ALONG WITH YOUR RESUME
CT DCP HCA 0000101